Orbitz.com Website Review & Ratings + Orbitz Coupons
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Orbitz.com Website Review & Ratings + Orbitz Coupons

Orbitz: Products & Services

Orbitz is a leading global online travel company that uses innovative technology (the internet) to afford leisure and business customers the ability to research, plan, and conveniently book an array of necessary travel products at the prices that will least impact their budget yet will meet their vacation or business travel needs.

Orbitz: Company Background

Orbitz began in 1999 when a group of leading United States airlines decided to actively participate in the rapidly growing online travel industry.  Orbitz airline investors included American Airlines, Continental Airlines, Delta Air Lines, Northwest Airlines, and United Air Lines. The Orbitz website was launched in 2001. In November 2004, Orbitz was acquired by Cendant.

Orbitz: Customer Feedback & Reviews

Orbitz has been rated by PC Mag as an "excellent" website with a rating of 4 out of 5 stars awarded to the travel website by the tech savvy magazine. Epinions customers are not very keen on Orbitz and it shows with their rating of 2 out of a possible 5 stars given the site by the consumers there.  Top Ten Reviews reports mixed feeling about Orbitz.  According to Top Ten Reviews, one reason they got a top ten ranking and the Top Ten Reviews Bronze Award is because they offer something most other online travel sites do not, a search option. Instead of navigating around the site, type in a keyword, click, and you’ll get to the page with the information you’re looking for.  Top Ten Reviews was obligated to lower their original higher ranking of Orbitz, because of a plethora of different negative customer complaints.  By far the most frequent complaint is the lack of customer service.

Orbitz: Business Credibility & Trustworthiness

Orbitz has been a Better business bureau Accredited Business since April 1, 2001.  On a grading scale of A+ to F, Orbitz receives a grade of A+ through The BBB.  Orbitz has their phone number listed on The BBB as (888) 656-4546.  In addition, their fax number is also listed as (800) 520-0459 Their business address is listed as 500 West Madison Street, Suite 1000 in Chicago, Illinois with The BBB. 

Orbitz: Website Popularity & Google Ranking

Orbitz.com has attained an elite Alexa Traffic Rank of a staggering global ranking of 1,273.  Orbitz.com is listed in the top 500 websites in The United States, according to Alexa as their Alexa Traffic Rank in the United States ranks in at an amazing statistic of just 345.   Orbitz.com has a huge number of sites that link into their website.  That number exactly is 10,115.  Orbitz.com has a Google Page Rank listed as 7 out of a possible 10 points. 

Orbitz: Social Media Presence

Orbitz is present on Twitter.  They have tweeted 3,875 times from their Twitter profile and are following 513 other Twitter profiles.  Orbitz has a huge Twitter following of 95,325 followers!  You can also easily locate Orbitz on Facebook.  They have a visible 424,323 Facebook page likes attributed to their Facebook page awarded by customers, fans, and travel enthusiasts who have used the site!

Orbitz: Website Security & Safety
Orbitz.com has a valid TRUSTe SSL Certificate that is valid from January 30, 2012 to February 9, 2013.  Orbitz.com is certified by TRUSTe and is endorsed by 1,461 users.  Orbitz is a licensee of the TRUSTe Privacy Program and abides by the EU Safe Harbor Framework as outlined by the United States Department of Commerce and The European Union.  Norton Safe Web reports that Orbitz.com is safe from computer and identity threats as well as any serious annoyance factors. 
Orbitz: Pricing & Packages

Orbitz tracks to see if another Orbitz customer books the same pre-paid hotel or flight for less money than you did once your booking is confirmed with Orbitz.  If this is the case, they will give you 110% of the difference in Orbucks.

  • Each time a price drops when another customer books your same itinerary for a lower amount, your Orbucks will increase.
    • Orbucks are hotel credits you can use on Orbitz on furture hotels designated with the Price Assurance logo.
  • For bookings after July 31, 2012, Orbucks will be deposited to your Orbitzaccount about 3 days after your trip is complete.
    • Orbucks are valid for one year from the date of issuance.
      • They won't expire if you book at least once a year.

For bookings made to July 30, 2012, expect to receive credit issued by check about 6-8 weeks after your trip is complete.

  • They will mail the check to the billing address for the credit card used to make the booking.
  • You'll have 90 days from the date the check is issued to cash it.
Orbitz: Shipping Rates & Policies

No shipping policy.

Orbitz: Payment Methods Accepted

Orbitz accepts the payment methods in the forms listed below.

Credit Cards

  • Diner's Club Card
  • Carte Blanche Card
  • Mastercard
  • American Express Card
  • Visa Card
  • Discover Card

You can find promotional electronic coupon codes on the sites listed below to help you save at Orbitz!

Orbitz: Returns, Refunds & Exchange Policy
  • Before canceling a reservation, Orbitz will advise if any portion of your reservation is eligible for a refund.  
  • Refunds time-lines are based upon the type of reservation and the date cancelled.  
  • Guidelines are provided below.
  • For pre-paid hotels, refunds are typically posted to your credit card account in 5 days.
  • For non-prepaid hotels, contact the hotel directly for refund information.  
    • The hotel's phone number can be found in your "My Trips" section of your Orbitz account.
  • Time tables  vary, but typically flight refunds appear on your credit card statement with 45 days.
  • Time tables vary, but typically refunds appear on your credit card statement with 45 days.
  • Refunds are generally posted to your credit card account within 5 days.
Orbitz: Product images & screenshots
Orbitz Coupons
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Get Up to 55% off + 15% off extra on Florida Hotels Deals @ Orbitz
Get $300 off $5500+ qualifying Flight + Hotel Vacation Package @ Orbitz
Get $100 of $2000+ qualifying Flight + Hotel Vacation Package @ Orbitz